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21st
January 2010
SLTB Plans
Stan Bishop

The
St. Lucia Tourist Board (SLTB) says despite
gloomy predictions at the beginning of last
year, the performance of the local tourism sector
recorded some measure of success.
Louis Lewis, director of SLTB, told reporters
at a press conference last Tuesday morning that
a myriad of issues mitigated a higher level
of success in the sector, namely the global
financial crunch.
“”I think 2009 was a reasonably
successful year, given the projection we had
at the beginning of January of that year when
we anticipated that, given all that is taking
place in the market place and given the overall
economic conditions, that arrivals would have
been down anywhere between 10 and 15 percent,”
Lewis said at the press briefing held at SLTB’s
office at Vide Boutielle.
He continued: “We took a very close look
at St. Lucia’s performance and some of
the issues that impeded the destination from
actually achieving its full potential. Principal
among those factors was the constraint that
was imposed by the deficiency that we have with
regards to airlift. We spent a considerable
amount of effort in addressing those problems.
By the middle of the year, we had received assurances
that we would have gained sufficient air capacity,
particularly in the areas where we have traditional
arrivals.”
Lewis added that the SLTB also focused on key
areas that held natural potential for growth,
embarking on the institution of its Road Show
programme, alongside its other marketing strategies,
to target visitors from the United States and
Canada. The plan, he said, was a key factor
in the industry realizing some positive figures
for the months of November and December last
year.
“The plans we’ve instituted in the
summer months of 2009 actually yielded or resulted
in a 40% increase in our arrivals out of the
U.S. in the month of November and a 21% increase
in the numbers coming out for December. That
is a phenomenal improvement since we have not
seen growth of that magnitude in more than six
years,” the SLTB director explained. “We’ve
negotiated sufficient airline for the destination
and, overall, the air capacity has improved
by about 40% and if we apply that trend, in
terms of performance, we expect that 2010 would
actually be one of our best years.”
As far as records are concerned for the industry,
Lewis noted, 2005 stands as the best performance
year for the sector.
Lewis added that significantly lower airfares
work in the island’s favour. High airfare
rates, industry officials have repeatedly stated,
have played a key role in the diminished numbers
in arrivals to Caribbean destinations. St. Lucia,
Lewis said, is enjoying that period of respite.
“In our favour and for the first time,
we have a very attractive average airfare to
St. Lucia and I think if you looked at the numbers,
for the greater part of 2009 and 2010, the average
airfare coming from our competitive gateways
has gone down about 60%. So it really adds to
the attractiveness or the ease with which people
can travel to the destinaton and I believe that’s
what has been driving the arrivals in the last
two months,” the SLTB director said.
Commenting on the just-concluded CHTA Marketplace
held in San Juan, Puerto Rico, Lewis indicated
that St. Lucia as a destination remains a key
cog in the tourism wheel.
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“The feedback that we
got was quite encouraging, given some of the
performances we have seen from some of our
neighbouring destinations. St. Lucia has a
very varied product and that makes it attractive.
And even outside of the core accommodation
component, there is a host of activities in
a sufficient variety to engage more than your
typical traveler. I think that augurs well
for the destination,” Lewis said.
However, crime remains a key threat against
the industry that accounts for some 64% of
the nation’s gross domestic product.
A spate of robberies by criminals against
tourists has had a bad taste in the mouths
of industry officials. Recently, Norwegian
Cruise Line announced that it was cutting
St. Lucia from its 2011/2012 schedule as a
result of attacks on its passengers while
visiting touristic sites here.
Also present at last Tuesday’s press
briefing was newly-appointed vice-president
for Marketing and Sales of the SLTB, Nerdin
St. Rose who, like Lewis, was part of the
team that embarked on the recent trip to Puerto
Rico. St. Rose said the Tourist Board is currently
beefing up plans to enhance the island’s
brand.
“We have a lot of work ahead of us in
order to achieve our objectives of increasing
our stayover arrivals,” St. Rose told
the press. “Right now, we’re working
on our different plans with our different
reps in North America, the UK and Europe to
come up with marketing plans that are a lot
more strategic and plans that are measurable,
which is really important. As you can imagine,
with the tough economic times, we have to
be more cognizant of how we spend our money
and we need to be able to see results.”
On the question of whether increased airlift
or a need for increased spending by visitors
should take precedence in all the policy-making
efforts by the Tourist Board, Lewis said the
pricing factor of hotels has had a role to
play in that regard.
“Most times, the contribution of tourism
is measured on the flow of arrivals but sometimes
I think it’s quite misleading. What
has been happening in the past few years is
that in addition to the fact that we’ve
had declines, the average spending in the
destination has actually gone down because
most of the hotels have actually competed
on the basis of price. So that while the arrivals
may have gone down by 2% or 4% in any particular
year, the average cost or the benefit to the
hotel may have gone down by an even larger
margin, which would have been somewhere in
the region of 15% on average. So, one can
safely say that in the past three years, we’ve
probably lost about 20% of the benefit,”
Lewis explained.
However, he added that the numbers are now
increasing due to the era of discounting almost
at its end. Lewis also indicated that the
island is currently benefitting more from
the average visitor when compared to the past
two years.
Discuss
Story
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