06th
Feburary 2010
SLASPA –
Committed to Customer Service Excellence
 In
this issue, we will focus on SLASPA’s
commitment to customer service excellence in
the increasingly competitive port environment.
In our commitment to customers, the internal
departments within SLASPA work together to ensure
excellent and consistent service delivery at
all of our facilities and offices. Listening
to our customers is one of the key activities
that will enable us in becoming more customer
focused. In recent times, we have conducted
forums with both internal and external customers
in an effort to better understand our client
base, their needs and how to improve service
delivery.
We complement these forums with quarterly customer
service reports that are generated from analyzed
customer feedback forms and from customer suggestion
boxes that are strategically located at all
SLASPA’s facilities. Facility managers
review these reports and action plans are proposed
for areas in need of improvement.
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To
ensure excellent service delivery at all times,
through the help of the Marketing & Research
Department and the Training Section of the Human
Resource Department, many employees have received
training specially developed for the airport
and seaport environment and customer agents
have been appointed for most of our facilities
and service areas. 
