09th
Feburary 2010
Saint Lucia tops in 2009
First Caribbean ProPerformers Awards
 Saint
Lucia has copped two out of the ten annual awards
in the First Caribbean International Bank ProPerformers
Players of the Series for 2009. Each year, First
Caribbean staff members from 17 countries across
the region are eligible to be nominated and
chosen for “Player of the Series”
awards based on the acronym (C-R-I-C-K-E-T)
Customer, Respect, Innovation, Caribbean Commitment,
Knowledge, Excellence and Teamwork and the Helpful
Partner Standards. Employees who fit these criteria
are generally those who go beyond the boundaries
of their substantive roles to excel in all areas.
The Player of the Series is the culmination
of First Caribbean’s annual employee recognition
programme, drawing from the results of the bank’s
quarterly Helpful Partner Pro-Performers Awards.
Winners are nominated and assessed by their
leaders and co-workers and the programme aims
to reward excellence, professionalism and performance
across First Caribbean’s regional network.
Portia Compton-James, Senior Branch Manager
at Bridge Street is one of the two who brought
the glory home to Saint Lucia this year. She
has a record of 29 years service, first with
CIBC and then with First Caribbean –which
emerged from the merger with Barclays Bank PLC.
Her nomination, made by her colleagues and team,
cited her “passion, drive and proactive
approach as a contributing factor in the delivery
of customer service and the cohesiveness of
our business unit.” Ms. Compton-James
herself cites her “resilience, ability
to embrace and rise above challenges and pride
and focus in the execution of duties”
as likely factors cementing her selection this
year.
“This award is based on performance. It
takes sterling output from those around me to
enable me to touch the ceiling. So it is on
the shoulders of my team that I stand and I
must acknowledge their strong performance and
the great support from my Leader, Retail Director
Dawne Williams.” She said.
The other winner is Elaine Borton, Business
Support Officer reportable to the Country Management
Team. With the Bank since 1985, Borton considers
it “truly a great honour to have been
nominated and then emerge as a recipient of
this very prestigious award.” She credits
the corporate focus on customer service excellence,
for shaping her own values in that respect.
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