Such an undertaking took the collaborative effort of an internal team comprising members of various departments diligently working over the last few months.
Joanna Justin Head of CFL’s IT and Business Systems Department says the most notable change for the customer is with the perishable and weighed items, such as local produce, which are now labeled in price per gram/kilogram rather than price per pound. It is this area she says that presents a bit of a challenge for customers. However charts, flyers and posters have been set up in these areas to help customers understand the conversion. Staff sensitization sessions on Metrication were also conducted by the Metrication Unit which means they are better prepared to assist customers with conversion concerns.
Justin says, “It is important for our customers to understand that there have been no price increases as a result of the conversion to metric, just a change in the system of measurement used”.
CFL plans to work with its Ti J’s franchises to ensure that they will be metric-ready by June 2010. The company plans to closely monitor the process and deal with post conversion issues as they arise.

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